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Operations Supervisor - Residence Inn East Rutherford, New Jersey

Now Hiring: Operations Supervisor
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility ? this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution ? FREE MONEY!
Complimentary Hotel Room Night Program ? Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount ? save up to 18% off your billing a month with our partnership with Verizon
Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs ? take classes related to hospitality and save up to 9% off the tuition price
Role Responsibilities:
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures
Why Concord?
Concord?s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest ? having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace


Experience
Required

  • 2 year(s): Prior hotel experience working at the front desk, preferably Marriott properties.


Preferred

  • 1 year(s): Customer Service Experience with some leadership experience.

  • Fosse system experience


Behaviors
Preferred

  • Thought Provoking: Capable of making others think deeply on a subject

  • Team Player: Works well as a member of a group

  • Leader: Inspires teammates to follow them

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


Motivations
Preferred

  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

  • Peer Recognition: Inspired to perform well by the praise of coworkers

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

  • Financial: Inspired to perform well by monetary reimbursement

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


See job description


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