Manager of POS Systems

As key partner to the Retail Store Operations teams, the Manager of Point of Sale Systems will play a major role in realignment and growth of the business and technology teams. He/she will be responsible for the on-going operation of existing POS Systems as well as the growth and evolution towards new, robust value added solutions. Deployment and support of all store related technology o Support existing POS platforms while leading the transition to next generation systems. Proactively engage with business teams in field and corporate locations to address challenges with the existing POS platform and to assess and implement new, value added solutions. Responsible for the store production environment and the approval of all system changes in that environment o Oversee the quality of the lab builds and ensures consistency in production Responsible for the reliability and uptime of all store systems. Provides analysis of production problems to guide applications and infrastructure teams to improve systems availability and solve recurring problems. Responsible for providing Level 1 (NOC) with the knowledge needed to support the store systems in terms of document and escalation as new solutions are deployed to the stores Facilitates the execution of final approval, deployment and support for all store solutions gaining feedback, insight and approval throughout the overall development/deployment cycle. Develops positive customer relationships to improve processes and reliability, and to position Hudson for future growth and opportunities. Works collaboratively with other IT Teams (Security, Infrastructure, etc) to leverage functional/technical expertise during all project phases, from design through deployment and support. Please send resume to Steve.Goldman@RHT.COM Job Requirements Undergraduate or Technical Degree in Computer Science, Engineering or alike 7+ years of a Mainstream POS experience Micros, Aptos (or similar) 5+ years managing POS support and deployment teams; field experience required Ability to respond to service and trouble calls rapidly and efficiently; able to adjust priorities The ability to exercise good judgment resulting in a successful outcome to outstanding issues A solid understanding of how to support / troubleshoot / repair: Networking, AD, Windows 7/8/10, Mac OSX, PC Hardware, POS Peripheral Hardware, Office 365, applications. Must be open to light, sporadic travel to provide on-site customer support and/or new deployment assistance Strong interpersonal communications, time management, organization and decision making skills Work experience in travel, hospitality and/or specialty retail technology preferred o Experienced with deployment of mobile, self-check-out technologies is ideal Possess understand of omni-channel and retail technologies convergence (ie. mobile apps, loyalty programs, CRM, etc). Able to use desktop/office and applications to model, communicate and present solutions Ability to negotiate challenging situations and manage multiple competing priorities Knowledge of ITIL as it relates to the responsibilities of the role ideal Please send resume to Steve.Goldman@RHT.COM - provided by Dice
Analysis, CRM, Development, Hardware, Hudson, Manager, Management, Networking, PC, Peripheral, Peripheral Hardware, Project, Security, Windows, Windows 7

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