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Dispatcher - East Rutherford

Company Name:
BeavEx
Description:
BeavEx is recruiting for a 2nd shift Dispatcher in East Rutherford, NJ
Schedule: Monday, Tuesday, Wednesday & Thursday from 5:00pm until 2:00am and also on Saturday from 8:00am until 4:00pm
BeavEx Incorporated is the leading provider of time-critical, same-day transportation and logistics services to businesses throughout the United States. We provide a broad set of solutions to customers ranging from local businesses to Fortune 1000 companies.
Operations:
Schedule and dispatch Vendors or Independent Contractors to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Consult with managerial personnel in order to meet operational goals.
Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
Serve as contact person for all Vendor/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
Manage contracts with Vendors and Independent Contractors to ensure all new and existing routes are covered as needed.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Expedite package, freight, or product sorting, moving, bagging, palletizing, loading, unloading, and various other warehouse duties.
Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
Communicate Chain of Custody standards as required by Beavex customers.
Resolve Vendor/IC problems or grievances and refer to IC Liaison.
Evaluate importance of incoming telephone calls and prioritize accordingly.
Ensure that the policies and procedures as defined in the BeavEx Inc. Operations Manual and Employee Handbook are consistently followed.
Other duties/tasks as assigned.
Technology:
Use electronic mail, telephones, scanners, mobile phones, two way radios and other communication tools effectively on a daily basis.
Demonstrate or explain use of equipment, technical devices, computer software, etc. to provide cross training for other BeavEx employees.
Customer Service:
Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.
Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service.
Keep customers notified of changes with route schedules.
Maintain appropriate customer data, including key contacts, address changes, etc.
Use electronic mail, telephones, scanners, mobile phones, two way radios and other communication tools effectively on a daily basis.
Demonstrate or explain use of equipment, technical devices, computer software, etc. to provide cross training for other BeavEx employees.
Requirements:
HS/GED or equivalent experience required.
Bilingual preferred; at a minimum, the ability to communicate with Spanish speaking individuals.
Associates degree or other vocational/technical school training beyond high school is preferred.
2-5 years courier, logistics, and customer service experience.
Excellent verbal communication skills.
Problem solving skills.
Computer skills including Microsoft Word, Outlook, Internet, & routing software.
Interpersonal skills; ability to foster teamwork and motivate/coach others.
Knowledge of local and regional geographical area.
Knowledge of principles and processes for providing customer service.
Accurately and quickly read maps.
Identify best itinerary based on knowledge of routes.
Make optimum decisions under pressure and time constraints.
Handle various light and heavy lifting.
Forklift driving experience is a plus.

Additional Information:
BeavEx offers a competitive compensation package and a full benefits package including paid time off, medical, dental, vision, 401(k) plan.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
BeavEx is a drug free work environment.
EOE/MF

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